{"id":26746,"date":"2025-10-30T12:04:10","date_gmt":"2025-10-30T15:04:10","guid":{"rendered":"https:\/\/qa.techone-global.com\/termos-e-condicoes\/"},"modified":"2026-06-02T17:54:55","modified_gmt":"2026-06-02T20:54:55","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/qa.techone-global.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions of Use and Purchase"},"content":{"rendered":"\r\n

Last updated:<\/strong> 29\/04\/2026<\/p>\r\n

Objective<\/strong><\/h2>\r\n

This Policy of Terms and Conditions of Use and Purchase<\/strong> establishes the rules and conditions applicable to purchases made on the e-commerce platform of MAXIMUS DIST. DE EQUIP. AUTOMOTIVOS LTDA<\/strong>, ensuring transparency in payment methods, terms, cancellations, and refunds.<\/p>\r\n


Payment Methods<\/strong><\/h2>\r\n

The e-commerce of MAXIMUS<\/strong> may make the following payment methods available:<\/p>\r\n

    \r\n
  • Credit card (according to the conditions presented at the time of purchase)<\/li>\r\n
  • Pix<\/li>\r\n
  • Bank slip<\/li>\r\n
  • Other payment methods that may become available on the platform<\/li>\r\n<\/ul>\r\n

    All transactions go through verification and security systems for fraud prevention.<\/p>\r\n

     <\/p>\r\n

    Payment Confirmation<\/strong><\/h2>\r\n

    The processing time for payment confirmation may vary depending on the chosen method:<\/p>\r\n

    Credit card<\/strong>
    Confirmation is usually immediate, and may take up to 48 hours in the event of an anti-fraud analysis.<\/p>\r\n

    Pix<\/strong>
    Confirmation is usually immediate after the completion of the transaction.<\/p>\r\n

    Bank slip<\/strong>
    It may take up to 3 business days after payment for confirmation.<\/p>\r\n

    Order processing and product shipment will only occur after payment confirmation.<\/p>\r\n


    Order Cancellation<\/strong><\/h2>\r\n

    Order cancellation may occur in the following situations:<\/p>\r\n

      \r\n
    • Customer request before shipment of the product<\/li>\r\n
    • Lack of payment confirmation<\/li>\r\n
    • Suspicion of fraud identified by the security system<\/li>\r\n
    • Product out of stock<\/li>\r\n<\/ul>\r\n

      If payment has already been made, a refund will be processed as described in this policy.<\/p>\r\n


      Right of Withdrawal<\/strong><\/h2>\r\n

      According to Article 49 of the Consumer Defense Code<\/strong>, the customer may withdraw from the online purchase within up to 7 calendar days after receiving the product<\/strong>.<\/p>\r\n

      To exercise this right:<\/p>\r\n

        \r\n
      • The product must be unused<\/li>\r\n
      • It must be in its original packaging<\/li>\r\n
      • It must contain all accessories and manuals<\/li>\r\n<\/ul>\r\n

        The request must be made through the customer service channels provided on the website.<\/p>\r\n


        Exchanges and Returns due to Defects<\/strong><\/h2>\r\n

        If the product presents a manufacturing defect, the customer may request an exchange or return within the legal period of up to 30 days for non-durable products<\/strong> and 90 days for durable products<\/strong>, as provided for in the Consumer Defense Code.<\/p>\r\n

        After analysis of the product by the technical team, the following solutions may occur:<\/p>\r\n

          \r\n
        • Product replacement<\/li>\r\n
        • Product repair<\/li>\r\n
        • Refund of the amount paid<\/li>\r\n
        • Credit for a new purchase
          <\/strong><\/li>\r\n<\/ul>\r\n


          Refund Process<\/h2>\r\n

          After approval of the return, the refund will be carried out according to the payment method used:<\/p>\r\n

          Credit card<\/strong>
          The chargeback will be requested from the card issuer and may appear on the statement within up to 2 billing cycles<\/strong>, in accordance with the card administrator’s policy.<\/p>\r\n

          Pix<\/strong>
          The refund will be made to the same account used for payment within up to 5 business days<\/strong> after approval of the return.<\/p>\r\n

          Bank slip<\/strong>
          The refund will be made via bank transfer<\/strong> to the account indicated by the customer within up to 10 business days<\/strong> after approval.<\/p>\r\n


          Conditions for Accepting the Return<\/strong><\/h2>\r\n

          The return may not be accepted if:<\/p>\r\n

            \r\n
          • The product shows signs of misuse<\/li>\r\n
          • It is not in its original packaging<\/li>\r\n
          • Accessories or components are missing<\/li>\r\n
          • The legal return period has expired<\/li>\r\n<\/ul>\r\n

            In these cases, the product may be returned to the customer.<\/p>\r\n


            Shipping Costs on Returns<\/strong><\/h2>\r\n

            Shipping costs will be the responsibility of the company in cases of:<\/p>\r\n

              \r\n
            • Defective product<\/li>\r\n
            • Product different from what was requested<\/li>\r\n<\/ul>\r\n

              In cases of withdrawal of purchase<\/strong>, the shipping cost may be the responsibility of the customer, according to the analysis of the request.<\/p>\r\n


              Customer Service<\/strong><\/h2>\r\n

              For questions, cancellation requests, exchanges, or refunds, the customer must contact us through the official service channels provided on the website.<\/p>\r\n


              Policy Changes<\/strong><\/h2>\r\n

              MAXIMUS DIST. DE EQUIP. AUTOMOTIVOS LTDA<\/strong> reserves the right to change this Payment and Refund Policy at any time, and it is recommended that customers review this document periodically.<\/p>\r\n","protected":false},"excerpt":{"rendered":"

              Last updated: 29\/04\/2026 Objective This Policy of Terms and Conditions of Use and Purchase establishes the rules and conditions applicable to purchases made on the e-commerce platform of MAXIMUS DIST….<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-26746","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages\/26746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/comments?post=26746"}],"version-history":[{"count":2,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages\/26746\/revisions"}],"predecessor-version":[{"id":26874,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages\/26746\/revisions\/26874"}],"wp:attachment":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/media?parent=26746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}