{"id":26744,"date":"2026-02-25T13:36:01","date_gmt":"2026-02-25T16:36:01","guid":{"rendered":"https:\/\/qa.techone-global.com\/politica-de-trocas-e-devolucoes\/"},"modified":"2026-06-02T17:59:30","modified_gmt":"2026-06-02T20:59:30","slug":"exchange-and-return-policy","status":"publish","type":"page","link":"https:\/\/qa.techone-global.com\/en\/exchange-and-return-policy\/","title":{"rendered":"Exchange and Return Policy"},"content":{"rendered":"\r\n

Last update:<\/strong> 29\/04\/2026

<\/p>\r\n

Objective<\/strong><\/h2>\r\n

This Delivery and Return Policy<\/strong> establishes the conditions applicable to purchases made on the TECH ONE GLOBAL<\/strong> e-commerce, under the financial management of MAXIMUS DIST. DE EQUIP. AUTOMOTIVOS LTDA<\/strong>, CNPJ: 34.333.233\/0002-09, defining deadlines, responsibilities, and procedures related to the delivery, exchange, and return of products.<\/p>\r\n


Delivery area<\/strong><\/h2>\r\n

MAXIMUS DIST. DE EQUIP. AUTOMOTIVOS LTDA<\/strong> delivers throughout the national territory, through partner carriers and\/or contracted logistics services.<\/p>\r\n

The delivery time and shipping cost may vary according to:<\/p>\r\n

– Recipient’s location;<\/p>\r\n

– Weight and dimensions of the product;<\/p>\r\n

– Selected shipping method.<\/p>\r\n

This information will be presented to the customer at the time of checkout.<\/p>\r\n


Order processing time<\/strong><\/h2>\r\n

After payment confirmation, the order will go through an internal process of sorting, checking, and packaging.<\/p>\r\n

The processing time for preparing the order is up to 2 business days, which may vary depending on product availability in stock.<\/p>\r\n


Delivery time<\/strong><\/h2>\r\n

The delivery time informed at the time of purchase begins to count after payment confirmation and shipment of the order.<\/p>\r\n

Deadlines may vary according to:<\/p>\r\n

– Delivery region;<\/p>\r\n

– Chosen carrier;<\/p>\r\n

– Logistic and operational conditions.<\/p>\r\n


Any delays may occur due to external factors, such as:<\/p>\r\n

– Strikes;<\/p>\r\n

– Weather conditions;<\/p>\r\n

– Carriers’ operational problems;<\/p>\r\n

– Force majeure events.<\/p>\r\n


Order tracking<\/strong><\/h2>\r\n

After shipment of the order, the customer will be able to track the delivery status through the tracking code provided by the carrier or made available in the e-commerce system.<\/p>\r\n


Conditions upon receipt of the product<\/strong><\/h2>\r\n

At the time of receipt, we recommend that the customer checks:<\/p>\r\n

– If the packaging is in good condition;<\/p>\r\n

– If the product corresponds to the order placed;<\/p>\r\n

– If there are signs of damage during transport.<\/p>\r\n


If any problem is identified, it is recommended to refuse receipt of the goods and contact the company’s customer service.<\/p>\r\n


Delivery attempts<\/strong><\/h2>\r\n

Carriers generally make up to 3 delivery attempts at the informed address.<\/p>\r\n

If the delivery is unsuccessful:<\/p>\r\n

– The product may return to the distribution center;<\/p>\r\n

– A new shipment may be made upon payment of new shipping fees.<\/p>\r\n


<\/strong>Right of Withdrawal<\/strong><\/h2>\r\n

According to Article 49 of the Consumer Defense Code, the customer can withdraw from the purchase made over the internet within up to 7 calendar days after receiving the product.<\/p>\r\n

For the return to be accepted, the product must:<\/p>\r\n

– Be unused;<\/p>\r\n

– Be in its original packaging;<\/p>\r\n

– Contain all accessories and manuals.<\/p>\r\n


Return due to a defective or damaged product<\/strong><\/h2>\r\n

If the product has a manufacturing defect or was damaged during transport, the customer must contact the company’s customer service within a maximum of 7 days after receipt.<\/p>\r\n

After analysis of the request, the following measures may be adopted:<\/p>\r\n

– Product exchange;<\/p>\r\n

– Product repair;<\/p>\r\n

– Refund of the amount paid;<\/p>\r\n

– Credit for a new purchase;<\/p>\r\n


<\/strong>Shipping costs in returns<\/strong><\/h2>\r\n

Shipping costs will be the responsibility of MAXIMUS DIST. DE EQUIP. AUTOMOTIVOS LTDA in cases of:<\/p>\r\n

– Product with a manufacturing defect;<\/p>\r\n

– Product sent incorrectly.<\/p>\r\n

In cases of purchase withdrawal, the cost of the return shipping may be the responsibility of the customer.<\/p>\r\n


Return process<\/strong><\/h2>\r\n

To request a return or exchange, the customer must contact the company’s customer service informing:<\/p>\r\n

– Order number;<\/p>\r\n

– Reason for return;<\/p>\r\n

– Photos of the product (when applicable).<\/p>\r\n

After analysis of the request, instructions for shipping the product will be provided.<\/p>\r\n


Refund of values<\/strong><\/h2>\r\n

After receipt and analysis of the returned product, the refund will be made according to the payment method used in the purchase.<\/p>\r\n

Refund processing times follow the company’s Payment and Refund Policy.<\/p>\r\n


Policy Changes<\/strong><\/h2>\r\n

MAXIMUS DIST. DE EQUIP. AUTOMOTIVOS LTDA<\/strong> reserves the right to change this Delivery and Return Policy at any time, and it is recommended that customers review this document periodically.<\/p>\r\n","protected":false},"excerpt":{"rendered":"

Last update: 29\/04\/2026 Objective This Delivery and Return Policy establishes the conditions applicable to purchases made on the TECH ONE GLOBAL e-commerce, under the financial management of MAXIMUS DIST. DE…<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-26744","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages\/26744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/comments?post=26744"}],"version-history":[{"count":2,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages\/26744\/revisions"}],"predecessor-version":[{"id":26871,"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/pages\/26744\/revisions\/26871"}],"wp:attachment":[{"href":"https:\/\/qa.techone-global.com\/en\/wp-json\/wp\/v2\/media?parent=26744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}